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Help, from people
who build the thing.

Every engineer here takes support shifts, founders included. Median first response is under two hours, and you will not be handed to a tier-two queue to repeat yourself.

0Median first response
0Solved on first reply
0Cover on Scale

Live chat

In-app, in every product. Available 24×5 on Growth and 24×7 on Scale, with a human on the other end.

Open a chat

Email us

Write to the team directly. Every ticket is read by an engineer before it is routed anywhere.

help@getapps.tech

Docs & guides

Setup guides, API references and migration playbooks for all sixteen apps, versioned with the platform.

Browse the docs
Common questions

Answers to what
we're asked most.

Can't find it? The contact form below reaches the same people who wrote these answers.

No. Most teams start with one or two. Every app is switched on and off independently from your workspace settings, and your price per seat doesn't change either way — so there's no penalty for using three apps and no discount for using sixteen.

Median setup for a first app is twelve minutes. A full multi-tool migration — importing customers, historical invoices and support history from other vendors — is typically five to ten working days, and our migration team does the mapping with you at no cost on Growth and Scale.

Yes, at any time and without asking us. Every record type has a documented JSON and CSV export available from the API and the dashboard, including attachments and audit history. There is no export fee and no notice period.

You choose a primary region when you create the workspace — EU, US, India and Australia on Growth, any of 31 regions on Scale. Data at rest stays in that region; backups are replicated within the same jurisdiction. Region changes are supported once per year with a scheduled cutover.

SOC 2 Type II, ISO 27001 and ISO 27018, with GDPR and DPDP compliance covered by our standard DPA. Penetration test summaries and the current SOC 2 report are available under NDA from the contact form below.

Starter is free forever for up to five people and includes all sixteen apps with lower usage limits. It doesn't expire, and it doesn't need a card. Registered non-profits and student teams get the Growth tier free — just ask.

The status page updates within five minutes of detection, subscribers get notified on the same clock, and a written post-mortem is published within five working days for any incident above ten minutes of degraded service. We publish these whether or not anyone asks.

Live status

Platform health

API & gateway Operational
Dashboard Operational
Email delivery Operational
Automations Operational
90-day uptime99.98%

Full status history

Response times

What we commit to

StarterCommunity forum
Growth · normal4 hours, 24×5
Growth · urgent1 hour, 24×5
Scale · normal2 hours, 24×7
Scale · urgent15 minutes, 24×7
Named engineerScale only

Urgent means production is down or data is at risk. We don't argue about the definition at 3am.

Contact

Tell us what
you're stuck on.

Sales questions, technical problems, security reviews and migration planning all land in the same inbox — and an engineer reads it before it's routed.

Generalhelp@getapps.tech
Securitysecurity@getapps.tech
Presspress@getapps.tech

We reply from a real address, and we don't add you to a marketing list for writing in.